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Dean of Students

Student Complaints

LSUS works to make your student experience positive and meaningful. However, there may be times when you want to share a concern about a student service, a co-curricular activity, academic experience, or campus incident. The policy (P.S. 4.17.00) governing student complaints is outlined in the University Policy Statements. LSUS distinguishes between student complaints and student appeals of University policies and decisions. A student appeal, whether for an exception to a policy, a decision made by a judicial body, a grade, a financial aid award, or a refund policy, is not considered a student complaint. There are specific procedures in place for students who wish to make an appeal; these procedures vary according to the type of appeal. Information about appeals procedures are located in the relevant sections of the Student Handbook and/or in the LSUS Catalog. In all instances, the Dean of Students is available as a resource to students and assist them in navigating complaints or appeals in a prompt and effective manner. If the complaint falls under the jurisdiction of a more appropriate procedure, such as Title IX or an appeal process, the student will be referred to the appropriate campus process.

Students wishing to file a formal, written complaint may do so using the form below. All written complaints submitted on this official form will be reviewed. Once reviewed, the formal complaint will be directed to the responsible director, chair, or administrator (according to the table below) who will then investigate and resolve the complaint. Complaints submitted by any other means are defined as informal grievances and do not require proper adjudication by the University.

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Contact Directory
Type of ComplaintTitleLocationPhone Number
Admissions Director of Admissions Administration Building, Room 168 318.797.5058
Alumni Services Director of Alumni Services Administration Building, Room 261 318.797.5190
Athletics Director of Athletics Health & Physical Education, Room 104 318.798.4107
Bookstore Director of Bookstore University Center 318.797.5212
Buildings & Grounds Director of Facility Services Facility Services, Room 103 318.797.5267
Campus Security Director of University Police Administration Building, Room 108 318.795.2392
Campus Wide Computer Labs Chief Information Officer Administration Building, Room 202 318.797.5221
Career Services Director of Career Services Noel Memorial Library, Room 158 318.797.5062
Counseling Services Director of Counseling Services Administration Building, Room 230 318.797.5219
Continuing Education Executive Director of Continuing Education Technology Center, Room 138 318.797.5311
Disability Discrimination Dean of Students Administration Building, Room 208 318.797.5116
Fee Payment Bursar Administration Building, Room 119 318.795.4260
Financial Aid Director of Financial Aid Administration Building, Room 166 318.797.5346
Food Services Director of the Port University Center 318.797.5181
Graduate Admissions Dean of Graduate Studies Administration Building, Room 242 318.797.5247
Library Dean Noel Memorial Library, Room 125 318.798.4132
Parking Tickets Director of University Police Administration Building, Room 108 318.795.2392
Race Discrimination Director of Student Advocacy and Accountability Administration Building, Room 208 318.797.5117
Records & Registration Registrar Administration Building, Room 168 318.797.5237
Sexual Misconduct or Discrimination Title IX Coordinator Administration Building, Room 208 318.797.5117
Student Activities & Recreational Sports Director of Student Activities & Recreational Sports University Center, Room 230 318.797.5393
Student Conduct Director of Student Advocacy and Accountability Administration Building, Room 208 318.797.5117
Student Success Center Director of Student Success Noel Memorial Library, Room 160 318.795.2485
Transfer Evaluation Registrar Administration Building, Room 168 318.797.5237
University Center Executive Director of Continuing Education Technology Center, Room 138 318.797.5311
 
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