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Institute for Human Services and Public Policy

Professional Services

The Institute for Human Services and Public Policy offers a wide range of research services including:

  • surveys through phone, mail, and internet
  • focus groups
  • data and statistical analysis
  • program evaluation
  • applied research

We offer our services to local, regional, and state businesses and nonprofit organizations.  These services are especially useful for organizations applying for federal grants or private foundation grants that require program evaluations and research.  Assistance can also be given for United Way outcome measures and evaluations.

Consumer Assessment of Healthcare Providers and Systems (CAHPS)
The IHSPP is an approved vendor for the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey and the Home Health CAHPS (or HHCAHPS) survey.

Our services in providing the HCAHPS survey to individual hospitals include obtaining discharge information, collecting survey data, and uploading data to the Quality Net Exchange website.  Hospitals should participate in the HCAHPS survey in order to receive their 2% Medicare reimbursement.  HCAHPS requires hospitals to report at least 300 completed surveys annually.  Small hospitals should sample all eligible discharges and complete as many surveys as possible.  The Home Health CAHPS survey operates under similar CMS regulations.

Additional Information
If you would like to obtain more information and receive a quote for services please contact us at ihspp@lsus.edu or 318-795-4264.