Telephone Support :: Using Your Phone
General Phone Instructions
There are two types of telephones on the LSUS campus - analog and digital. Digital phones have the caller information display window and multiple feature buttons. All other phones are analog.
Placing a Call
To place a call to an on-campus extension, just dial the extension directly without the prefix. If you are calling off-campus, you must first dial 9 to get an outside line then dial the number including the prefix.
Local numbers do not require that you dial the area code, but long distance calls do require the area code. If you wish to make an international call, please consult the information section of your BellSouth phone book.
Please note that some phones are set up to allow only certain types of calls. For example, some phones on campus are only allowed to call local numbers, 800-numbers, and 911. Others can call internationally. If you are unsure of your phone's capabilities, please call 5399 for assistance. Changes to your calling privileges must be approved by your Director or Department Head.
Placing a Call on Hold
Analog Phones
- Press the <HOLD> button to put the current call on hold.
- You can retrieve the call by one of the following methods:
Press the <HOLD> button once again. Hang up the phone, and the phone will ring.
Pick up the receiver and the caller will be on the line
- Press the <HOLD> button to put the current call on hold. You can return the receiver to its cradle
- Press the button of the call appearance where the caller is on hold. The green light will be flashing next to the line. If the receiver is in its cradle, the call will be sent to the speakerphone.
Transferring a Call
Analog Phones
- Press the <FLASH> button. (If your phone does not have this button, depress the switch hook quickly.)
- At the dial tone, dial the extension number to which you are transferring the call.
- Press the <FLASH> button again to connect all three parties. To complete the transfer, hang up the receiver. If you need to drop the third-party and return to the original caller (if the third party does not answer, for example), press the <FLASH> button one more time.
Digital Phones
- Press the <TRANSFER> button.
- At the dial tone, dial the extension number to which you are transferring the call.
- Press the <TRANSFER> button once again to complete the transfer. If you wish to cancel the transfer before it is completed, press the <DROP> button to release the call to the transfer number. Then press the appearance button of the originating call to return to the caller.
Placing a Conference Call
Analog Phones
- During a regular call, press <FLASH>. (Press the switch hook quickly if you do not have a <FLASH> button.) The connected party is on hold.
- Dial the third-party phone number and wait for an answer.
Press the <FLASH> (or switch hook) button again to connect to all parties.
Digital Phones
- During a regular call, press the <CONF> button. The caller will be placed on hold.
- Dial the new number and wait for an answer. Press <CONF> again to add the third-party to the conversation.
- You can have up to six parties on a conference call. Follow steps 1 through 3 to add additional callers.
Phone Features
The following features are available for all phones on campus. Just dial the Feature Access Code (FAC) to access them.
- *1 Hold
- Places a call on hold. Useful for telephones without <HOLD> buttons. Press the <FLASH> button (or depress the switch hook quickly if you do not have a <FLASH> button).
- Dial *1 to put the call on hold.
- To retrieve the call, dial *1 again or place the receiver in its cradle. The phone will ring back with the call.
- * 2 Program Abbreviated Dialing
Programs numbers into a personal abbreviated calling list. To program softkeys in the display on a digital phone, see the section on Abbreviated Dialing for Digital Phones in the next section.- On a sheet of paper, write down the extensions and outside numbers you want to program as items in your personal list.
- Dial the Program code *2. (NOTE: You will hear a dial tone until you finish.)
- Dial the personal list number 1 or 2.
- Dial the list item 0 to 9.
- Dial the number you want to program. Press the <#> button. You will hear a confirmation tone.
- If you would like to add more items to this list, repeat the steps beginning with dialing the personal list number. If you would like to program a different list, hang up and start over from the beginning.
- To dial programmed numbers, dial first the Abbreviated Dialing List code #5 for List 1 and #6 for List 2. Then enter the desired list item number.
- *3 Send All Calls
Sends all calls immediately to coverage. (Coverage is where your calls normally go when you do not answer the phone.)- Dial the Send All Calls code *3.
- To cancel Send All Calls, dial #3.
- *5 Last Number Redial
- Dial *5 to call the last number you dialed.
- *6 Call Pickup
Feature allows you to pick up an incoming call to a member of your pickup group. (If you are unsure if you are in a pickup group, please call 5399.)- Dial the Call Pickup code *6.
- *7 Call Park
Allows you to park a call at your extension for retrieval from another extension.- Press the <FLASH> or <TRANSFER> button.
- Dial The Call Park code *7.
- Hang up.
- To retrieve the parked call, dial #7 and the extension of the parked call from another phone.
- *8 Call Forwarding
Temporarily redirects all calls to the extension of your choice.- Dial the Call Forwarding code *8.
- Next, dial the extension where calls will be sent.
- After you receive the confirmation tone, hang up.
- To cancel Call Forwarding, dial #8
Abbreviated Dialing - Digital Phones (6000 & 8000 Series)
To program/reprogram and autodial softkey (display) button:
- On a sheet of paper, write down the extensions and outside numbers you want to program.
- With the receiver in its cradle, press the <MENU> button.
- Press <PREV> or <NEXT> until you find the [PROG] button/softkey on the display. Press the button immediately below [PROG].
- Next, press <PREV> or <NEXT> to locate the [AD] softkey you would like to program.
- Press the [AD] softkey button. (Display will show "Change number?" followed by "Yes=1 No=2")
- If "1" is pressed, the display will respond with "Enter number."
- Enter the number to be saved followed by the '#" sign.
- The display will then read "Change label?" followed by "Yes=1 No=2")
- If "1" is pressed, the display will then respond with "Enter label."
- Enter up to five characters/numbers that will identify the abbreviated dial number. Advance from one character space to the next by pressing a different digit button on the dial pad or by pressing the "*" key.
NOTE: The digit buttons on the dial pad are used to enter the characters. Each button corresponds to more than one character on the dial pad (for instance, the dial pad entry for "2" also corresponds to the letters A, B, and C). Repeatedly pressing a given digit button will cycle through the characters corresponding to that digit. - Press the "#" key to save.
- Press the <SPKR> or <SPEAKER> button to turn light off.