Frequently Asked Questions

Moodle Help - For Students:

Question: What is my username and password?

Answer:

Your Username is your student ID.

Your Password is your PIN.

Question: I have forgotten my password, what do I do now?: Answer:
If you have forgotten your password, you can send an e-mail to Moodle@lsus.edu (please include your Full Name and Student ID Number) and our Administrator will reset it for you.

Question: Why are some of my courses not showing up in MOODLE?: Answer:
MOODLE is not required for every course taught at LSUS, and some professors elect not to use it. Please check with your professor to make sure that he/she is currently using it.

Question: Why are none of my courses showing up in MOODLE?: Answer:
If you have paid ALL (no deferred payments) of your fees and your professors are using MOODLE, you should e-mail Moodle@lsus.edu and request that your classes be added. Please be sure to include your name and Social ID Number in this e-mail. If you have not paid for your ALL of your courses, your classes will now show up in Moodle until ALL fees are paid.

Moodle Help - For Faculty

Question: How do I order a MOODLE course for my upcoming Classes?

Answer:

To request a Moodle Course for your class please send an e-mail to Moodle@lsus.edu with the following information:

Name of Course (ex. MATH)
Number of Course (ex. 124)
Course Description (ex. Mathematical Concepts)
Section Number (ex. 03)

If you do not know the section number, please specify the COMPASS sequence number.

If you would like to have your existing Blackboard/Moodle courses copied into your new section(s), please indicate the following when requesting your course:

Course Name
Course Number
Section
Semester Taught
And What you would like to have it copied into

For Example:
If you want MATH124 section 01 from the SPRING2004 semester copied into MATH124 section 03 for the SPRING2005 semester please specify:

Please copy MATH124-01-SPRING2004 into MATH124-03-SPRING2005
If you have any questions please do not hesitate to contact the MOODLE Administrator at Moodle@lsus.edu or by calling (318) 797-5221.

Question: Can I have existing Blackboard or MOODLE course material copied into my new MOODLE course?: Answer:
If you would like to have your existing Blackboard/MOODLE courses copied into your new section(s), please indicate the following when requesting your course:

Course Name
Course Number
Section
Semester Taught
And What you would like to have it copied into
For Example:
If you want MATH124 section 01 from the SPRING2004 semester copied into MATH124 section 03 for the SPRING2005 semester please specify:
Please copy MATH124-01-SPRING2004 into MATH124-03-SPRING2005

If you have any questions please do not hesitate to contact the MOODLE Administrator at Moodle@lsus.edu or by calling (318) 797-5221.

Question: How do I have old courses removed from my MOODLE course listings?: Answer:
The request to have your courses removed from MOODLE is an irreversible one. Once the course has been deleted, it can not be retrieved. Once you are positive that you want a course deleted, please send the following to Moodle@lsus.edu:

The EXACT Course Name, Number, Section Number and Semester Taught.
For example: MATH121-01-SPRING2005

This request can only come from the official instructor of the Moodle course.

Faculty Email Help

Question: When I try to respond or forward an email using Outlook for the Web, the email I am trying to respond to or forward disappears,

Answer:

If you have upgraded to Windows XP Service Pack 2, one of the security features embedded into this upgrade is the “Pop-up Blocker”. Computing Services does not recommend that you disable this useful feature, but we do recommend that you do the following simple workaround:

Log into your LSUS e-mail account via the web.
Using the menu items across the top of your browser, click on Tools (Located between Favorites & Help).
Under Tools highlight “Pop-up Blocker” and select “Pop-up Blocker Settings”
Once the window opens you will need to type the following into the “Address of Web site to Allow”: pilotserver.lsus.edu
Click on Add
Now click Close.

This simple work around should fix your issue. Should you have any further issues, please do not hesitate to contact the Department of Computing Services at (318) 797-5221 or computing_services@lsus.edu.

Copyright © 2007. All Rights Reserved. LSUS is an equal opportunity educator and employer.
While every effort is made to ensure that this information is up-to-date and accurate, the statements found on this page are for informational purposes only.